Product returns are conducted according to the legal acts of the Republic of Lithuania.
Product returns and exchange are regulated by the Provisions of the Civil Code, Article 6.362 of the Republic of Lithuania, called “Daiktų keitimas ir grąžinimas”. List of agreements which cannot be waived is presented in Civil Code, Article 6.228 10 part 2.
Return of defective goods
The Buyer must send the returned goods by registered mail. The registered shipment number must be provided to the Seller no later than within 24 hours after shipping.
In order to return the defective product(s), the Buyer can do so within 14 days from the day of delivery of the goods to the Buyer, informing the Seller, attaching photos or videos of the product and/or the package, describing the problem that has arisen.
When returning the wrong product, the Seller undertakes to replace such product with the required product. If the required item is not available, the Buyer will receive a full refund (for the item plus actual shipping costs incurred).
When a defective product is returned, the Seller undertakes to replace the defective product with a similar product or return the money to the Buyer.
The Seller has the right not to accept the goods returned by the Buyer if the product(s) was delivered in good quality or the packaging of the product(s) was opened. The Seller has the right not to accept the goods returned by the Buyer if the Buyer does not follow the procedure for returning the goods specified in these Rules.
We return the money within 30 working days
Return of quality goods
Our products correspond to products manufactured according to the special instructions of the user. As a result, we do not accept such press items back due to size or other defects, except for a manufacturing defect.